To offer a safe and secure shopping experience, Exotic Carbon Fiber Inc. and its affiliates have established these online Policies for any user, viewer, or buyer at www.ExoticCarbonFiber.com
Note: Many parts are for off-road use only. As with any racing activity, there are risks at performance modifications. All installations are at the customers own risk. Exotic Carbon Fiber Inc. or ExoticCarbonFiber.com holds no responsibility either implied or otherwise for mechanical, electrical or other failure when using after market performance products. Items listed as illegal, may be so in many states and only suited for racing vehicles which may never be used on a public highway.
The Exotic Car, Carbon Fiber market is currently one of the hottest car accessory markets on the planet. At Exotic Carbon Fiber Inc. we strive to make our entire inventory available to you as a customer. Exotic Carbon Fiber Inc. has one of the largest inventories of Carbon fiber specific parts than anyone else in the USA. Parts turnover is quick and inventory can be difficult to regulate in our market. We strive to fill all of our orders directly. If you have placed an order and the product is not in-stock or you have ordered a specialty, special order item. Your order request will be placed in immediate production. Production orders can take 4-6 weeks for delivery. However if you order from us and a problem occurs, these are the steps to follow. If you order a product, your credit card is charged immediately as stated above. We will notify you the status of the order and the product availability. If you choose to cancel the order after the same day we received or not during business hours when the order has been processed, a 5% cancellation fee will be charged and the remaining amount will be credited back to you.
The Shipping Rate displayed at time of checkout our dimensional rate only. If your shipment weight is too much, contact us for a shipping quote. If there is an error in the shipping rate quoted we will contact you and let you know of the changes. International orders (Outside the USA) are not automatically processed as we may require additional information from you. Recipient phone numbers are required on all International orders and domestic orders over S499.00
All shipping damage must be reported to the courier at the time of delivery. Any shipping damage concern or claims the recipient must retain the original parcel package for inspection and or collection from the courier. NO damage claim will not be honored or investigated after 7 days of the receipt of the shipment. All products shipped from the Exotic Carbon Fiber Inc. warehouse are shipped via FedEx or Freight and require a signature when delivered. Some packages shipped from the manufacturer may or may not require signatures for package release. FedEx, UPS, and DHL have package pick up locations if you are unable to sign for the package.
If a product is ordered and not wanted, the UNUSED item can be returned for a 15% restocking fee. Shipping is not refundable in either direction. All items requesting to be return MUST be reported within 30 days of the original invoice date. No items will be returnable after 30 days. If the package is returned to Exotic Carbon Fiber Inc. or manufacturer, you will be responsible for the return shipping costs and pay a 15% restocking fee. These fees will be charged to your account on file. Exotic Carbon Fiber DOES NOT REFUND SHIPPING CHARGES. If you modify, install, or alter the item in any form, we cannot accept it as a return. Exotic Carbon Fiber inc. will not cover any expenses related to the product or installation, and you maybe be required to purchase a replacement.
1662 Newhaven Point Lane West Palm Beach, FL 33411 USA
All returns must be approved in advance and require a return authorization number
Special order and Custom produced and finished items are non-refundable.
Special Order Items:
Some items may be special order specifically for a Customers vehicle. These items generally require a deposit or paid in full. Once this deposit amount is notified to the customer and they agree to order the special order item, the deposit becomes non-refundable. These special order items cannot be returned or resold. Cancellations are not allowed on special order parts.
Exotic Carbon Fiber Inc. accepts Credit Cards, PayPal Payments, BillMeLater Financing, Cashier Checks, and Bank Transfers with appropriate billing and shipping addresses to be verified. All orders are to be paid in full at the time of purchase unless we contact you otherwise. Prices and shipping cost is subject to change anytime because of exchange rates, shipping costs, manufacturer price changes, etc. Balance must be paid in full for all ordered requiring deposits for purchase including Special Orders.
All products come with the warranty that is applied directly by the manufacturer. Exotic Carbon Fiber is not responsible for product failures or failures due to installation. Certain products are intended for race use only as suggested by the manufacturer and should be installed and set up by professional service centers ONLY. As stated above we are not responsible for shipping cost other than by our own mistake of incorrect shipping. Any item that is altered or changed from its original state without the consent of the manufacture and or Exotic Carbon Fiber Inc., will not be able to be returned or receive warranty support. The warranty of a product is facilitated by Exotic Carbon Fiber inc., however we can only enforce the manufactures decisions.
By law, a dealership is not allowed to void a warranty based upon having aftermarket parts installed on a car. When you add an aftermarket part to the car, the aftermarket part will void the warranty of ONLY the stock part it is replacing.
In a Consumer Alert issued by the Federal Trade Commission (FTC), the agency confirmed that “The Magnuson-Moss Warranty Act makes it illegal for companies to void your warranty or deny coverage under the warranty simply because you used an aftermarket part.” The alert outlines key provisions in the law that provides protections to car owners. As defined by the FTC, an “aftermarket’ part is a part made by a company other than the vehicle manufacturer or the original equipment manufacturer.” “The FTC’s reference to aftermarket parts is equally applicable to specialty parts,” said Russ Deane, SEMA’s General Counsel. “Under the Magnuson-Moss Warranty Act, the warranty cannot be conditioned to a specific brand of parts, services or vehicle modifications unless those parts or services are provided free of charge.” The alert notes that a consumer has the right to patronize independent retail stores and repair shops for parts and service without fear of voiding the new car warranty. The dealer/vehicle manufacturer has the right to deny a warranty repair but they must demonstrate that the aftermarket part caused the problem. The warranty remains in effect for all other covered parts. The FTC alert may be downloaded using this link: www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt192.shtm.
The alert was issued in response to an FTC complaint filed last August by the Automotive Aftermarket Industry Association (AAIA), Automotive Oil Change Association (AOCA) and the Tire Industry Association (TIA).
100% Satisfaction Guaranteed – We want happy customers. Happy customers tell their friends. That equals referral business and a long term relationship for both parties. If you ever encounter an issue where you are not happy with the product, the service, or both, contacts one of the owners so we can work it out. Because each case is unique, our Terms & Conditions policies will be generalized. However it is our goal and intent to assist every one of our customers to the best of our ability. Please contact us direct with any concern to: info@ExoticCarbonFiber.com
Your Responsibility to Protect Your Account
When you sign up to use the Site and create an account, you will be asked to create a password. You are entirely responsible for maintaining the confidentiality of your password and for all activity made by you or anyone whom you allow using your account. You agree to safeguard your password from access by others. You agree to defend, indemnify and hold harmless Exotic Carbon Fiber Inc. for losses incurred by Exotic Carbon Fiber Inc. or another party due to someone else using your account as a result of your failure to use reasonable care to safeguard your password.
You’re Responsibility for Security
Exotic Carbon Fiber Inc. assumes no liability or responsibility for any damages to you, your computer, or other property due to your access to, use of, or downloading of Content. If you download or copy Content from this website, you are responsible for taking all reasonable precautions necessary to ensure the security and integrity of your computer and systems, including employing virus protection software.
Do Not Rely on This Site for Your Financial Decisions
The Content on this Site is for convenience and information purposes only. You should verify all Content provided through this Site before you make decisions. Unless otherwise specified, nothing on this Site constitutes an offer to sell or buy any product. Account information available on this Site is not the official record of your account. Nothing on this Site should be construed as rendering any advice including tax, legal, investment, or accounting advice. The posting of any information on this Site is not a recommendation or opinion for you to buy or sell any product or participate in any transaction.
Ownership and Use of Content
Ownership and Use of Trademarks
The trademarks and service marks ” Exotic Carbon Fiber ” “Green Dragon Air Filters”, and “Garage Gear”, and any logos, designs, slogans or other source-identifying devices, including combinations thereof (excluding any third party owned trademarks or service marks) (“ECF Trademarks”) displayed on the Site are owned by Exotic Carbon Fiber Inc. Other proprietary Exotic Carbon Fiber Inc. marks may be designated as such from time to time on this Site through use of the SM, TM or ® symbols. Except when included in any authorized printouts of the Content, you are expressly prohibited from making any other use of ECF Trademarks, including, but not limited to, as metatags, key words, text or other links (unless otherwise permitted by ECF in its sole discretion) or in any other fashion that may create a false or misleading impression of affiliation with or sponsorship by Exotic Carbon Fiber Inc.
This Site may contain links to third-party websites. Exotic Carbon Fiber Inc. does not control or endorse these third-party sites or any goods or services sold on those sites. Some of these sites may contain materials that are objectionable, unlawful, or inaccurate. You acknowledge and agree that Exotic Carbon Fiber Inc. is not responsible or liable for any content or other materials on these third party sites. We have not reviewed any or all such sites that may be linked to this Site and we are not responsible for any such websites linked to this Site. Your linking to any websites from this Site is at your own risk. By linking to a website or permitting a link to this Site, Exotic Carbon Fiber Inc. does not endorse the website operator or the content of the linked website. Subject to the terms of applicable service or other agreements, we will remove any link from this Site upon request from the owner of the linked website.
Not all of the products or services described on this Site are available in all areas of the United States and abroad and/or you may not be eligible for them. We reserve the right to determine eligibility.
Exotic Carbon Fiber Inc. reserves the right to change the Content on this Site and these Terms and Conditions from time to time at any time without prior notice. The changes may include superseding terms and conditions or specific notices. YOU SHOULD REVIEW THESE TERMS AND CONDITIONS REGULARLY AND AT LEAST EACH TIME YOU USE OR VISIT THE SITE TO BE AWARE OF ANY CHANGES THAT ARE MADE. Your continued use of this Site constitutes your acceptance of any change or update, all of which shall become controlling when posted.
Limitation of Liability
Exotic Carbon Fiber INC. ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO ANY DISPUTE WITH Exotic Carbon Fiber INC. IS TO DISCONTINUE YOUR USE OF THE SITE. Exotic Carbon Fiber INC., ITS AGENTS, ITS AFFILIATES, SUBSIDIARIES, ASSIGNS, LICENSORS, FRANCHISEES, AND ITS VENDORS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGE ARISING FROM YOUR USE OF THE SITE OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SITE. THESE EXCLUSIONS FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES INCLUDE, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOST DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, EVEN IF Exotic Carbon Fiber INC. HAD BEEN ADVISED OF THE POSSIBILITY THEREOF AND REGARDLESS OF THE LEGAL OR EQUITABLE THEORY UPON WHICH THE CLAIM IS BASED. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, Exotic Carbon Fiber INC. LIABILITY SHALL IS LIMITED TO THE EXTENT PERMITTED BY LAW.